betsph Privacy Policy

1. About This Privacy Policy

This Privacy Policy ("Policy") describes how betsph ("betsph," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of users ("Player," "User," or "you") who access or use the betsph online casino platform available at betsph.app and any associated mobile-optimised interfaces (collectively, the "Platform").

betsph is committed to handling your personal data responsibly and in compliance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission ("NPC") of the Philippines.

By registering an account on betsph, accessing the Platform, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform immediately.

This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2. Personal Data We Collect

betsph collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include, but are not limited to, the following:

3. How We Use Your Personal Data

betsph uses the personal data we collect for the following purposes:

1. Account Management: To create, maintain, and manage your betsph player account, including verifying your identity and age (21+ requirement), processing your registration, and enabling you to log in securely.
2. Payment Processing: To process deposits and withdrawals via GCash, Maya, bank transfer, and other supported Philippine payment methods; to verify payment method ownership; and to maintain accurate transaction records.
3. Regulatory Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and reporting obligations to relevant regulatory authorities.
4. Responsible Gaming: To monitor gameplay patterns for signs of problem gambling; to enforce deposit limits, session limits, and self-exclusion requests; and to provide responsible gaming support where appropriate.
5. Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide technical assistance through our 24/7 support channels.
6. Platform Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and other prohibited conduct on the betsph Platform.
7. Service Improvement: To analyse usage patterns, conduct internal research, and improve the features, performance, and user experience of the betsph Platform.
8. Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided your explicit consent to receive such communications. You may opt out at any time through your account settings.
9. Legal Claims: To establish, exercise, or defend legal claims in connection with your use of the betsph Platform.

4. Legal Basis for Processing

betsph processes your personal data on the following legal bases under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Contractual Necessity: Processing is necessary to perform the contract between you and betsph — specifically, to provide you with access to the Platform and its services as described in our Terms & Conditions.
• Legal Obligation: Processing is necessary for betsph to comply with applicable legal and regulatory obligations, including AML laws, KYC requirements, and gaming regulations.
• Legitimate Interests: Processing is necessary for betsph's legitimate interests, including fraud prevention, platform security, and service improvement, provided that such interests are not overridden by your rights and interests.
• Consent: For certain processing activities — such as marketing communications and the use of non-essential cookies — betsph relies on your freely given, specific, informed, and unambiguous consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Sharing Your Personal Data

betsph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

1. Payment Service Providers: GCash, Maya, and partner banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) for the purpose of processing your deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.
2. Identity Verification Providers: Third-party KYC and identity verification service providers who assist betsph in verifying your identity and age in compliance with regulatory requirements.
3. Game Software Providers: Licensed game developers and providers whose games are available on the betsph Platform. These providers may receive limited technical data (such as session identifiers) necessary to deliver their games.
4. Regulatory Authorities: The Philippine Amusement and Gaming Corporation (PAGCOR), the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities, where disclosure is required by law or regulation.
5. Professional Advisers: Legal counsel, auditors, and other professional advisers engaged by betsph, subject to strict confidentiality obligations.
6. Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of betsph's assets, your personal data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

All third parties with whom betsph shares personal data are required to implement appropriate technical and organisational security measures and to process your data only for the specified purposes.

6. Cookies and Tracking Technologies

betsph uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the betsph website. We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without affecting Platform functionality.
• Functional Cookies: Remember your preferences, such as language settings, display preferences, and responsible gaming tool configurations, to provide a more personalised experience on betsph.
• Analytics Cookies: Help betsph understand how players use the Platform — which pages are visited most, where players encounter difficulties, and how the Platform can be improved. Analytics data is aggregated and anonymised where possible.
• Marketing Cookies: Used only with your consent to deliver relevant promotional content and measure the effectiveness of betsph marketing campaigns. You may opt out of marketing cookies at any time through your browser settings or the betsph cookie preference centre.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the betsph Platform.

7. Data Retention

betsph retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

• Active Account Data: Retained for the duration of your betsph account and for a period of at least five (5) years following account closure, in accordance with Philippine AML record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required by applicable Philippine financial regulations.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years following account closure or the completion of the relevant transaction, whichever is later.
• Support Communications: Customer support records are retained for up to three (3) years from the date of the last interaction, unless a longer retention period is required for legal or dispute resolution purposes.
• Marketing Data: Retained until you withdraw your consent to receive marketing communications, after which it will be deleted or anonymised within a reasonable period.

When personal data is no longer required, betsph will securely delete or anonymise it in accordance with our internal data disposal procedures.

8. Data Security

betsph implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the betsph Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Multi-factor authentication options for player account access.
• Regular security audits, vulnerability assessments, and penetration testing of the Platform infrastructure.
• Strict access controls ensuring that only authorised betsph personnel can access personal data, on a need-to-know basis.
• Staff training on data protection obligations and security best practices.
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

9. Your Data Privacy Rights

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by betsph:

1. Right to be Informed: The right to be informed of how your personal data is being collected and processed — which this Policy fulfils.
2. Right of Access: The right to request a copy of the personal data betsph holds about you, along with information about how it is being processed.
3. Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you. You may update certain information directly through your betsph account settings.
4. Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to betsph's legal retention obligations.
5. Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on betsph's legitimate interests.
6. Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
7. Right to Withdraw Consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
8. Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that betsph has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of the above rights, please contact the betsph Data Privacy Officer using the contact details provided in Section 14 of this Policy. betsph will respond to all verified requests within thirty (30) days of receipt, in accordance with applicable law.

10. Children's Privacy

The betsph Platform is strictly intended for adults aged twenty-one (21) years and above. betsph does not knowingly collect, use, or store personal data from individuals under the age of 21. If you are under 21 years of age, you are not permitted to register an account or use the betsph Platform in any capacity.

If betsph becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on betsph, please notify us immediately at [email protected] so that we can investigate and take appropriate action.

11. International Data Transfers

betsph primarily processes and stores personal data within the Philippines. However, some of our third-party service providers — including game software providers, cloud infrastructure providers, and identity verification services — may be located in or operate from jurisdictions outside the Philippines.

Where personal data is transferred outside the Philippines, betsph ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Data Privacy Act of 2012. These safeguards may include contractual clauses, data processing agreements, or reliance on the recipient country's adequacy determination by the NPC.

By using the betsph Platform, you acknowledge and consent to the transfer of your personal data to third-party service providers located outside the Philippines, subject to the safeguards described above.

12. Third-Party Links and Services

The betsph Platform may contain references to third-party services, such as payment providers and game developers. betsph is not responsible for the privacy practices of any third-party services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of betsph.

This Policy applies solely to personal data collected and processed by betsph through the betsph Platform. It does not apply to data collected by third parties through their own platforms, websites, or services.

13. Updates to This Privacy Policy

betsph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or Platform features. When we make material changes to this Policy, we will notify registered players by posting a prominent notice on the betsph Platform and, where appropriate, by sending an email notification to the address associated with your account.

The "Last updated" date at the top of this Policy indicates when the most recent changes were made. Your continued use of the betsph Platform following the posting of an updated Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how betsph protects your personal data.

14. Contact Our Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way betsph handles your personal data, please contact our designated Data Privacy Officer (DPO):

Data Privacy Officer — betsph
Email: [email protected]
Support Email: [email protected]

Please note that email addresses above are displayed as plain text for informational purposes only and are not clickable links. For the fastest response to account-related privacy requests, we recommend using the live chat function available after you log in to betsph.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you are not satisfied with betsph's response to your privacy concern.